Platform Privacy and Cookies Policy

By visiting this Platform and/or using its provided services and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy. If you do not agree to the terms of this P&C Policy, please do not use this Platform and/or our services.

The information generated relating to our website is used to create reports about the use of our Platform.

Gloow complies with all applicable laws and regulations regarding personal data protection according in particular to D.Lgs. 193/2006. The personal data provided by users and/or visitors will be treated confidentially.

If you do not agree to the terms of this P&C Policy, please do not use this Platform and/or our services.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.


1.1. When you register yourself as a user of this Platform and create a user account and/or make a booking, you will be asked to provide information about yourself including your name, e-mail address, phone number, postal address, credit card information. This personal data is securely processed by Gloow and used for the administration and operation of the Platform, our services and the services provided by the Partner, to whom Gloow is allowed to transfer the information provided.

1.2.In addition, Gloow may also keep track of general (non-personal) (visitor) data on this Platform as well as data a user voluntarily provides to Gloow (including reviews, feedback and/or other information posted on the Platform, messages to Customer Service and/or e-mails).


2.1. Your (personal) data will enable Gloow to provide you with access to the relevant parts of the Platform and supply you with the services you wish to use. It will also enable Gloow to send booking confirmations to you and to contact you were necessary concerning its or Partner´s services. Gloow uses your (personal) data for the administration, the processing of your bookings and administration, support, improvement and further development of (the design of) this Platform and our services. Gloow will also use your (personal) data for statistical and/or analytical purposes (including the click and visitor behavior on this Platform).

2.2. Gloow may use your personal data to contact you (by e-mail or phone) and ask for your opinion on the Platform and/or the services and to notify you about important developments and changes to the Platform and/or the services.

2.3. Where you have indicated accordingly, you agree that Gloow may also use your personal data to contact you (by phone, mobile messaging (SMS, MMS, etc.) and/or by e-mail) and let you know about other products and/or services that may be of interest to you.

2.4. Where you have indicated accordingly, you agree that Gloow may also share your personal data with third parties (carefully selected by us) so they can contact you (by phone or mobile messaging (SMS, MMS, etc.) and/or by e-mail) about certain products and/or services that may be of interest to you.

2.5. In order for Gloow´s or Partner´s services to be provided, you agree that Gloow has the right to transfer to the Partner and to the payment service provider (Stripe Inc.) the information provided to it.

2.6. You can always object to the use of your personal data as described above in articles 2.2 – 2.5 and/or withdraw your consent. You can do so by contacting Gloow (use the contact details set out in article 8).

2.7. Recipients who no longer wish to receive Gloow´s newsletter or promotional e-mails can click a link called “UNSUBSCRIBE”, which is included in all emails sent from Gloow.

2.8. The use of your personal data is limited to the time necessary to comply with the duties provided by the applicable law.

2.9. All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.


3.1. High Speed Internet Service Technology L.L.C. is a contractual partner with Belveda Global Services GmbH, a company existing under German law and with registered office at Johannisstrasse 20, Berlin. Belveda Global Services GmbH is part of the Rocket Internet SE. The personal data you provide to us will be stored on Belveda´s servers in Germany. Access to your personal data is restricted to Belveda’s staff members and staff members of companies within the Rocket Internet SE who act for Belveda for the purposes set out in this P&C Policy or for other purposes notified to you from time to time in this P&C Policy.

3.2. The personal data you provide to Gloow may also be shared with third parties who act for Belveda for the purposes set out in this P&C Policy and for the necessary administration and implementation of this Platform and/or the services. Your personal data may be made available to Belveda´s data processing centers, IT service providers and/or other third parties for the administration, handling and processing of the bookings you placed, the (credit card) payments carried out through the Platform and/or support services. By providing Belveda with your personal data, you agree to such a transfer to and use by third parties. Belveda will always take steps to ensure that your personal data is treated in accordance with this P&C Policy and that such use complies with all applicable laws and regulations.

3.3. Gloow reserves the right to share your personal data, if (i) it is under a duty to comply with laws and regulations (ii) it is necessary to enforce Gloow’s General Terms and Conditions and any other agreement (such as the Partner´s agreement), or (iii) to protect Gloow´s rights whatsoever.


4.1. Cookies are small (text) files stored on your computer. Gloow uses cookies through this Platform. Unless you set your browser to refuse cookies, Gloow´s system will issue cookies to your computer when you use this Platform. Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our Platform. Cookies make it easier for you to log in on this Platform and use this Platform quicker and more efficiently. Gloow uses cookies to monitor the data traffic and further personalize the content of this Platform for you. Be sure your browser settings are currently set to accept cookies only after confirmation or to completely refuse cookies. Please realize that when you set your web browser as such, you are unable to (fully) use some features of this Platform. Advertisers can also use cookies on or through this Platform. However, Gloow does not control this. Cookies do not contain confidential information such as your name, home address, phone number and/or credit card or payment details.

Gloow does not share cookies with third party websites and/or external data suppliers.

4.2. Your web browser also generates other information, including the language of the Platform you visited and your IP address. Your IP address is automatically stored on Gloow´s servers and used by it to collect visitor data from the Platform. Gloow uses visitor´s data for statistical analyses of the visitor and click behavior on this Platform and for the optimization of the design of this Platform and its services. Gloow will not use your IP address to identify you in any way.

4.3. Gloow uses cookies only for the duration of your visit to this Platform, unless you refused the use of cookies or limited the use of cookies as mentioned above under 4.1.


5.1. Gloow takes steps to protect your personal data from unauthorized access and against unlawful processing, accidental loss, destruction and/or damage.

5.2. Where you have chosen a password which allows you to access certain parts of this Platform, you are responsible for keeping this password confidential. We advise you not to share your password with anyone and to change it on a regular basis.

5.3. Unfortunately, certain risks are always involved in the transmission of information and the processing of personal data through internet and it is not completely secure. Although Gloow will take steps to protect your personal data, Gloow cannot guarantee the security of your personal data transmitted through this Platform; any transmission is at your own risk. Once Gloow has received your personal data, it will use strict procedures and security measures to try to prevent unauthorized access.

5.4 You may at any time remove your user account.


6.1. You can manage your preferences relating to the use of cookies on our Platform by contacting Gloow using the contact details set out in article 8

6.2. To make sure that the (personal) data you entered is completely accurate and up-to-date, Gloow gives you access to your account and your interactions with the Platform for the limited purpose of viewing and, in certain cases, updating that information.


7.1. Gloow reserves the right to make changes to this P&C Policy. Any changes to P&C Policy will be posted on the Platform. We recommend you check this P&C Policy from time to time for the current version of Gloow’s P&C Policy.


8.1. All comments, questions, complaints and/or requests relating to our use of your personal data and this P&C Policy are welcome and should be addressed to: 2PURE TECOM-THURAYA TOWER 14TH FLOOR-OFFICE 1405 P.O. BOX 500361 DUBAI UAE. You can also send us an e-mail at /